Thank you for your prompt response Mr Ribsskog
Your complaint was closed in July 2008 in light no or insufficient
evidence of maladministration at the Ombudsman’s discretion. As a
complainant you would have three months to dispute that decision. In
view of the time that has passed it is not feasible to review your
complaint at this stage.
If you are still experiencing problems with the council relating to the
same issues then you will need to raise this as a new complaint.
Firstly you would need to complete the council’s complaints procedure
and if you remain unhappy after that you can refer your complaint back
to the Local Government Ombudsman.
I hope this is of assistance but should you have any further queries
please contact the Advice Team on 024 7682 1960.
Customer Service Adviser
LGO Advice Team
Tel: 0845 602 1983
Fax: 024 768 20001
NOTICE – This message contains information intended only for the use of
the addressee named above. If you have received this message in error
please advise us at once and do not make any use of the information
From: Erik Ribsskog [mailto:firstname.lastname@example.org]
Sent: 19 January 2009 13:15
To: LGOAT Mailbox
Subject: Re: Appeal to the Ombudsman.
that sounds very good!
The reference should be 08 000 279, and the post-code should be L2 2AE.
On Mon, Jan 19, 2009 at 11:39 AM, LGOAT Mailbox <email@example.com>
> Thank you for your recent e-mail.
> Could you please provide your complaint reference and postcode so that
> we can trace your complaint.
> Many thanks
> Mandy Cashmore
> Customer Service Adviser
> LGO Advice Team
> Tel: 0845 602 1983
> Ext: 0123
> Fax: 024 768 20001
> E: firstname.lastname@example.org
> Web: www.lgo.org.uk
> NOTICE – This message contains information intended only for the use
> the addressee named above. If you have received this message in error
> please advise us at once and do not make any use of the information
> —–Original Message—–
> From: Erik Ribsskog [mailto:email@example.com]
> Sent: 19 January 2009 11:33
> To: LGOAT Mailbox
> Subject: Appeal to the Ombudsman.
> I was wondering if the Local Government Ombudsman in York could have a
> look at
> the complaint I have against the Liverpool City Council again please,
> after the
> complaint was closed.
> Because the Council didn’t answer my complaint properly.
> They only offered to meet me at the Sports-center, but that was to do
> with another
> complaint it seemed to me.
> I think they should answer a written complaint in writing.
> Yours sincerely
> Erik Ribsskog