LiveLeak: Average wrap-up time between calls included in Bertelsmann asDP (staff growt) programme

Average
wrap-up time between calls included in Bertelsmann asDP (staff growt)
programme   

At
Bertelsmann Arvato’s Microsoft Scandinavian Product Activation, in
Liverpool, there was being put a lot of focus on average call-time
and wrap-up time between calls, for staff.

(On the expense of
the content of the calls?)

(We were a bit like guinea-pigs, I
think, there.

Collegues has described it as ‘almost like being
in
prison’:

http://johncons-mirror.blogspot.com/2008/10/heisann-christine-3.html).

Less..



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Added:
Feb 11 2009   In: leak

Recorded
on: Sep 21 2006

By: johncons  

 

http://www.liveleak.com/item?a=view&token=d7c_1234340888

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