Skreiv jeg om det på bloggen, at jeg ringte BT og dem var så uhølige, da jeg prøvde å finne det nummeret til hun dama på Island? (In Norwegian)

Google Mail – Reply from BT [Incident: 090409-000852]

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Google Mail

Erik Ribsskog


Reply from BT [Incident: 090409-000852]

Residential Services


Sat, Apr 11, 2009 at 4:49 AM


Residential Services <>


BT Help

Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.

Reply from BT
Discussion Thread
Response (Vivek Chaudhari) 04/11/2009 04:49 AM
Dear Mr.Ribsskog,

I am extremely sorry to learn about the unpleasant experience you recently had while trying to contact BT's directory enquiry service.

I can assure you that this can just be an isolated case wherein, the advisor was not friendly and rude. I thank you once again for taking out a few moments of you valuable time to provide us with this feedback. It is welcome and will also help us in providing specific inputs to the concerned advisors. I have also forwarded this case for investigation to the training department so that such cases can be completely eliminated and every effort made to make services more customer friendly.

If you have any further queries please do not hesitate to contact me at this e-mail address

quoting your BT customer details (BT customer account number and telephone number) and I will be happy to assist you.

We value your association with us.

Thank you for contacting BT.

Yours Sincerely,
Vivek Choudhri
eContact Customer Service
Ref : 090409-000852

Customer (Erik Ribsskog) 04/09/2009 01:56 AM

I called the BT number enquieries for abroad just now, on 118 505, and the woman there was very inpolite and had a very unpleasant tone, I think.

I asked for the number, to an Icelandic woman, who contacted me, with a friend request, on Facebook.

And the BT-woman was agressive, I think, with a very unpleasant tone, so that I'll think twice before I'll call that number again.

So I wanted to complain about this, since most often, the people I speak to at BT are very polite.

Yours sincerely,

Erik Ribsskog

Auto-response 04/09/2009 01:56 AM
This is an automatic response, please don't reply to this address.

Thanks for contacting us, we will reply to you as soon as we can.

The reference number for your email is 090409-000852.
If you need to contact us again before we reply, please tell us your
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Kind regards,

eCustomer Services Team

This email contains BT information, which may be privileged or confidential. It's meant only for the individual(s) or entity named above. If you're not the intended recipient, note that disclosing, copying, distributing or using this

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British Telecommunications plc

Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no: 1800000

Question Reference No090409-000852

Date Created: 04/09/2009 01:56 AM
Last Updated: 04/11/2009 04:49 AM
Status: Closed
Reference Number:
Firewall: No
Phone Number:
Current BT Line:
Type of Problem:
DigtalVault Username:
Contact Preference: Email
SmartAssist Enabled: No
rule test: State1
Type Of Query:
Complaint Enq State:
OS Name List:
Enquiry About:
Account Number Radio:
Type of feedback: Username:
Credit/Debit Card:
Four Digits:
Mobile Broadband:
Full name
Alternative Email
Email Address
Security Phrase
Security Software
Date of BT Service
How u Pay Phone Bill
Often Called 2 no's

This electronic message contains information from British Telecommunications plc, which may be privileged or confidential. The information is intended for use only by the individual(s) or entity

named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is strictly prohibited. If you have received this

electronic message in error, please notify me by telephone or email (to the number or email address above) immediately.

Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no: 1800000


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